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Refund and Returns Policy

Who We Are


MB Creanovo limited liability company, that is an owner of DjCult brand and shop http://www.djcult.store

Graffiti-inspired, fair trade streetwear for music lovers, DJs, breakdancers, and vinyl heads.

We create sustainable clothing that reflects identity, subculture, and rhythm. Every design is a visual beat — worn with pride, built to last. Our Privacy Policies you can find here.

Our Products


Our products:

  • Unisex t-shirts, hoodies, and tops made from organic cotton
  • Apparel inspired by graffiti, DJ culture, breakdance, and hip hop history
  • Small-batch, ethically made vinyl addicts gear, comics
  • Graffiti and interior projects

Shipping Policy


Processing Time


Orders handling time is 1-3 working days unless noted otherwise. You’ll receive a tracking number by email once your order is shipped.

Delivery Times

EU: 3–8 business days.

International: 7–21 business days.

For express shipping – send us email.

Shipping Costs

Shipping fees are calculated at checkout and are not included in product prices. Free shipping code can be received by signing up for a newsletter. Check here.
Customers are responsible for any customs duties or import taxes.

Eco Note

Our philosophy is clean – we ship using plastic-free, recyclable or compostable packaging. Take your part is preserving our home.

Wholesale Orders

We collaborate with local businesses, studios, shops, and independent retailers — small and big. If you’re interested in stocking DjCult or placing a wholesale order, contact us at mail@djcult.store. We’re proud to support real businesses that share our values.

Pricing & Orders


All DjCult shop prices are in EUR unless otherwise stated.
Shipping fees and applicable taxes are shown during checkout.

Order Confirmation: Your order is confirmed once payment is processed. We reserve the right to cancel any order in case of error or suspected misuse, of curse you will be informed.

Payments

We accept all major credit cards, PayPal, and secure checkout systems. All payments are processed with encryption to protect your data.

Returns & Refund


Return Window

You have 14 days from the delivery date to return items in original condition, before doing so – contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Return Shipping

Customers are responsible for return shipping costs. These are non-refundable. Any refund will exclude initial shipping charges as well, unless the shipping was free.

Non-Returnable Items

  • Personalized/custom items
  • Gift cards & digital downloads
  • Discounted/sale items

Wholesale Returns

For wholesale or bulk orders, returns and conditions may differ. Please contact us directly for wholesale return arrangements or issues.

How to Start a Return

Email us at with your order number and reason for return. We’ll guide you through the next steps.

Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange for the same item, email us at mail@djcult.store within 14 days of delivery.
Please include your order number and a clear photo of the issue. We’ll take care of you.

Need help?

Contact us.